Customer Experience Specialist

What’s in it For You:  

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments  

• The ability to make an impact and shape your career with a company that is passionate about growth  

• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best  

• Comprehensive benefits package starting day 1 of employment including medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!  

What You Will Do:  

• Conduct quality assurance consultative visits to meet the unique expectations and program requirements of the assigned client.  

• Exercise high level of detail in evaluating the client’ business operations.  

• Develop and deliver summary presentations of evaluation findings to key property level executives including accurate objective assessments of each assigned client location, areas of improvement and recommendations.  

• Develop, and at times, lead client trainings for new hires and periodically throughout the client program.  

• Attend and at times help lead team meetings and conference calls as required to meet client project requirements.  

• Travel to client site (both driving and air travel) as required by the client. Overnight stays will be required.  

• Represent the company in important client meetings and interactions. Contribute to building strong client relationships through interactions with clients’ personnel in a professional manner and demonstration of industry and functional knowledge.  

Position Details:   

• Must be able to travel 100% overnight to client site (both driving and air travel) as required by the client.  

Minimum Qualifications: 

• High School Diploma or equivalent 

• Two years’ work experience in restaurants, food service, hospitality experience and/or related field.  

• Proficiency with current technology and other programs, including, but not limited to Android and Apple systems, Zoom, Microsoft Suite.  

• Experience with developing and leading training for both individual and small teams.  

• Position requires a valid US driver's license with no restrictions.  

• Position requires a valid passport and/or valid travel documentation.  

• Excellent command of English language (clearly speaking, reading comprehension, and writing) with strong analytic and presentation abilities.  

• No Immigration Sponsorship available for this opportunity.  

Preferred Qualifications: 

• Bachelor’s Degree in Culinary, Hospitality or Business fields. 

• Multilingual (Spanish & French preferred). 

• Current ServSafe/Tips certification, HACCP training/certification. 

• Training/facilitation experience targeted toward different learning styles and audiences.