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Cruise Line Specialist with English and Italian language knowledge

Job ID: R00046503
Category: Customer Service
Work Location: Budapest, Budapest
Posted Date: February 19, 2018

A member of the Cruise Line Europe Team is a vital partner in delivering customer satisfaction in a sustainable and profitable manner to a special customer group; river and ocean cruisers across the globe. The role delivers value to our internal and external customers and therefore our company by:

  • Making sure customer orders are placed on time and correct the first time
  • Planning and coordinating shipments and managing all relating documentation with plants and warehouses across the globe
  • Helping to solve delivery problems, where Ecolab is unable to deliver to a customer on the originally agreed date and location
  • Finding solutions for customers who would like to receive products before we have available stock in the location they desire
  • Defining long term solutions to create conditions for on-time delivery to customers
  • Organizing fast solution for Emergency Service Requests across the globe
  • Ensuring accurate and on-time billing
  • Sales support

What you’ll do:

  • Deliver professional customer service and sales support to UK
  • Handle incoming requests from customers and sales
  • Place equipment and chemical orders on time in 3 different ERP systems ( ASW, Mainframe, EBS)
  • Organize/coordinate domestic and international shipments from bonded warehouses via US Customer Service
  • Proactively communicate changes and delays to orders and find alternate delivery solutions in case of failure
  • Organize regular service including registration of technicians to ships and harbor agent/authorities
  • Coordinate and solve emergency service requests
  • Cooperate with service technicians monitoring new installations and maintenance work
  • Organize rush orders with communication to sales and customers
  • Work together with sales and logistics on forecasting chemicals prior to the season start
  • Deal with customer complaints
  • Generate invoices, credit and debit notes, pro forma invoices, shipping notes for special deliveries
  • Maintain and initiate changes in customer contracts, prices and master data
  • Participate in process documentation and improvements
  • Occasional support to Italy as needed

What you’ll need:

  • Fluent English and Italian
  • Prior Logistics or Customer Service experience
  • SAP knowledge with clear understanding of customer service and logistics processes
  • O2C process understanding
  • Strong written communication and phone skills
  • Problem solving
  • Proactivity
  • Precision
  • Ownership
  • Ability to set priorities and manage time efficiently
  • Ability to liaise with staff in all parts of the organization
  • Ability to improve working efficiency through good working relationships and process understanding
  • Business Acumen

The position is located in Budapest, Hungary and reports to the Supervisor, Ecolab Marine Europe.

What You’ll get:

Working at Ecolab is more rewarding than just helping to make a difference in the world. It’s about being part of a team that gets results, has fun and makes huge positive contributions to the lives of others. What’s more you’ll be rewarded with an exciting chance to grow and develop your career in a world leading organization.  You’ll be given full training so that you soon become a real expert in what you do, carving your own career at Ecolab. There is also professional education support available, including language courses, on top of our competitive salary and benefits package