Commercial Solutions Manager

Job ID: 75848BR
Category: Information Technology
Work Location: Irving, TX
Posted Date: October 11, 2017
A trusted partner at more than one million customer locations, Ecolab (ECL) is the global leader in water, hygiene and energy technologies and services that protect people and vital resources. With 2016 sales of $13 billion and 48,000 associates, Ecolab delivers comprehensive solutions and on-site service to promote safe food, maintain clean environments, optimize water and energy use and improve operational efficiencies for customers in the food, healthcare, energy, hospitality and industrial markets in more than 170 countries around the world. For more Ecolab news and information, visit www.ecolab.com.

The Commercial Solutions Manager will be responsible for the IT strategy and execution of all customer facing applications. This includes but is not limited to new product innovations, our eCommerce site, Institutional field ordering tools and additional customer facing websites.

The Commercial Solutions Manager contributes to the strategic vision of these applications and ensures the success of new implementations and existing changes to these platforms from an IT perspective. They are responsible for requirements and functional specifications development and management. This includes eliciting, analyzing, validating and documenting the requirements of the clients and stakeholders through all stages of the work and prioritizing the program backlog accordingly. This role provides a vital leadership function for the IT team during the program/project delivery, as well as the ongoing management of the applications.

The Commercial Solutions Manager will also regularly interface with the Global Commercial Solutions team to ensure that both divisional needs are being met by global initiatives and global needs are being met by divisional initiatives. Additionally, the Commercial Solutions Manager will regularly interface with the FSS Marketing and Sales teams to ensure that not only current needs are met, but also future needs based on the division’s vision.

Main Responsibilities:
  • Provide IT vision and strategy for both customer facing and Ecolab Sales supporting applications.
  • Ensure successful implementations of both new development and changes to existing platforms.
  • Liaise with the Global Commercial Solutions team to understand corporate initiatives and act as FSS representative on that team to ensure FSS needs are heard and met.
  • Define functional and technical requirements for customer facing application development.
  • Communicate formal and informal statuses, project milestones, deliverables and other reporting to management as required. Escalate issues/risks for resolution based on recommendations and sponsor approval.
  • Assist Director of IT in prioritizing new development and changes to existing platforms.
  • Assist Director of IT in planning release dates of new versions of customer facing software.

Basic Qualifications:
  • BA in Business, Information Systems, or Computer Science
  • 10+ years IT experience implementing customer facing applications
  • 5+ years experience in platform management that includes requirement documentation and management
  • 5+ years managing large complex programs requiring solution delivery and client expectation management
  • 5+ years experience working as a business analysis
  • Experience successfully managing multiple projects and workstreams in varied environments with varying complexity.

A trusted partner at more than one million customer locations, Ecolab (ECL) is the global leader in water, hygiene and energy technologies and services that protect people and vital resources. With 2016 sales of $13 billion and 48,000 associates, Ecolab delivers comprehensive solutions and on-site service to promote safe food, maintain clean environments, optimize water and energy use and improve operational efficiencies for customers in the food, healthcare, energy, hospitality and industrial markets in more than 170 countries around the world. For more Ecolab news and information, visit www.ecolab.com

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